Please read the general terms of purchase that regulate the offer and purchase of Hyggelter products through our online store.
By using this website, you are hereby bound by these terms, therefore we advise you to read them carefully.
1.Subject and generalities
These General Terms of Contract (hereinafter, the “General Terms”), together with any specific terms that may be established, regulate the terms of purchase of products through the website www.hyggelter.com (hereinafter, the “Website”), property of José Hernán Bargiela Bienati (hereinafter THE COMPANY) with NIF [Tax id number]: 35.676.909E
The use of the Website services as well as the purchase of any of the products offered presumes the User’s acceptance, without reservations of any kind, of each and every one of these General Terms. The registration on the website and the use of the services lead to the User’s data being added to the files of THE COMPANY, and they will be dealt with as per the Legal Warning, that the user expressly states to acknowledge and accept.
THE COMPANY provides information on the products and the possibility to purchase them through the Website. Any person who wishes to purchase products must have the condition of “Registered User”, which is acquired by filling out the registry form prior to the purchasing process and following the steps that THE COMPANY provides through the Website.
Any User who wishes to be registered on the website must be, at least, eighteen (18) years old.
2.- Information on the products
The pictures, graphical or iconographic representations and videos related to the products of THE COMPANY, as well as any commercial names, brands or particular signs of any kind included on the Website, aim to provide information, nevertheless, the User must acknowledge that their purpose is for guidance only and, therefore, not exhaustive.
THE COMPANY has the right to determine, at any time, the products offered to Users through the Website, allowing THE COMPANY to add, at any time, new products to the Website, and, unless agreed otherwise, the new products shall be bound by the General Terms in force at that moment.
Likewise, THE COMPANY has the right to restrict access, at any time and without notice, to any of the products offered on the Website.
If, due to force majeure, a product is not available after purchasing, THE COMPANY will notify the User by email of the total or partial cancellation of the order. The partial cancellation of the order does not grant the right to cancel the whole order, without prejudice of the exercise of the right of withdrawal to which the User is entitled, pursuant to what is established in the present General Terms.
3.- System of purchase of products
If a registered User, who must be over eighteen (18) years of age, wishes to purchase a product, he shall choose the product he wishes to purchase and add it to the Shopping Cart. Next, the User will be shown the products he selected for purchase, then he must choose the address where he wants the products shipped from those entered in his registration data (choosing among any of the addresses included in the User’s registration data). Lastly, the User shall fulfill the payment.
The name of the User, the email address and the password provided to THE COMPANY are identifying and enabling elements to access and make purchases and have a personal and inalienable nature. The name of the User, the password and the email address may be modified, in which case the modified password, name of User and/or email address shall no longer be valid.
Once the purchasing process is finished, THE COMPANY shall send an email confirming the reception of the order to the email address provided by the User within twenty-four (24) hours after the order has been placed. The confirmation of the order issued by THE COMPANY is not an invoice and shall serve only as proof of purchase. THE COMPANY’S Customer Service Department shall provide the user with the appropriate invoice in a term of less than thirty (30) days from the date of the purchase.
4.- Prices of Products
The prices of the products offered through the Website include all applicable taxes. The Shipping expenses of products borne by the buyer will be detailed and itemized in the Website’s “Store” or “Shop” section.
THE COMPANY has the right to modify the prices published on the Website at any time. The products will be sold at the price in force on the Website at the time of the placement of the order.
5.- Payment of products
The payment of the price of the purchased goods and of the shipping expenses, which will appear on screen, may be fulfilled in credit or debit card, through the PayPal System and through other payment systems detailed on the Website.
To proceed with the payment, the User shall follow the instructions on screen according to the payment system chosen.
As an electronic payment system, THE COMPANY is enrolled to the electronic commerce merchant services. All data provided to these effects are encrypted by the SSL protocol (Secure Socket Layers). This safe server establishes a connection where information is encrypted by means of 128 bits` algorithms, that ensure it is only comprehensible for the User’s computer and the Website. Thus, using the SSL protocol guarantees:
- That the Client is communicating his data to the main server of THE COMPANY and not to any other trying to pose as it.
- That between the Client and the Main server of THE COMPANY data is transferred in an encrypted manner, therefore avoiding its possible reading or handling by third parties.
The User must notify THE COMPANY through firstname.lastname@example.org of any wrong or fraudulent charge on the provided account for purchasing on the Website as soon as possible, so that THE COMPANY may make any arrangements it deems appropriate.
6.- Delivery of products
THE COMPANY binds itself to deliver the products acquired by the User in the purchasing process as soon as possible and, in any way, within thirty (30) days from the date of the placement of the order. The order will be delivered to the address indicated in the registration process.
THE COMPANY shall not be held liable for mistakes or damages caused during delivery when the delivery address provided by the User does not match the place of delivery that the user desires.
7.- Return of products
(i) Right of withdrawal
The User may choose to withdraw, partially or totally, the purchase of a product, in accordance with the applicable legislation within a term of fourteen (14) natural days after the delivery of the product.
Once the term of fourteen (14) natural days is over, THE COMPANY shall not accept any returns for withdrawal of the purchase of products.
Should the User wish to cancel the purchase of a product, he must contact THE COMPANY by sending an email to email@example.com stating his desire to return the product. The COMPANY shall send the User an email stating the process the user must follow to complete the return.
In the case of physical products, in order to cancel the purchase, the requirements hereunder must be fulfilled:
1) The product must be in equal condition to when it was delivered and it must come with its original packaging and labeling.
2)The return must be carried out using the same box used for delivery or any similar package that warrants the return of the product in perfect condition.
3) A proof of purchase and/or delivery note of the products must be included inside the package, containing a statement of the returned products and the basis for their return.
The return of orders shall be delivered to THE COMPANY’s address, included in the reply to the return e-mail. The User assumes shipping expenses for the return in the case of exercising his right of withdrawal.
(ii) Return of faulty products
Notwithstanding any other right that may be applicable, the User shall have the right to the reimbursement of the price of the faulty products or the delivered goods if they are not in accordance with the request submitted by the User. Alternatively, the User shall have the right to request and be delivered the same product in perfect condition.
If the User wishes to return faulty products or products not in accordance with the order to THE COMPANY, he shall do it by means of the procedure established in the previous subsection (i), although in such case, the User shall not bear shipping expenses of said products.
Provided that the User has followed the procedure established in the aforementioned subsection (i) and that the requirements established in this subsection have been fulfilled, THE COMPANY shall reimburse the price paid corresponding to the returned products that may be faulty or not in accordance with the User’s order, pursuant to the subsection (iii) hereunder.
(iii) Reimbursement of the Price of products to User
Providing that the User has followed the procedure established in this subsection and that the requirements established herein have been fulfilled, THE COMPANY shall reimburse the price paid by the user in accordance with the returned products. In the case of a return based on the User’s right of withdrawal detailed in subsection (i) THE COMPANY shall not assume return expenses.
The User shall not have the right of withdrawal for products returned in different conditions than those in which they were delivered, or if the requirements established in the present General Terms have not been fulfilled.
The partial returns of an order shall entitle the User to the reimbursement of the Price of the product or products effectively returned.
THE COMPANY shall issue the order to reimburse the price by means of the same payment system used by the User for the purchase of the products in a term of thirty (30) days from the date the returned products were picked up and once THE COMPANY has verified the returned products meet the requirements established in subsections (i) and (ii). The implementation of the reimbursement of the price to the User’s account will depend on the banking institution.
8.-Modification of the General Terms
The COMPANY has the right to modify, at any time and without notice, the Website’s presentation and configuration, as well as the General Terms. Users will always have the General Terms in a visible site, freely accessible to ask as many questions as they want. Users bind themselves to read these General Terms carefully each time they access the Website’s store. In any case, accepting the General Terms shall be a previous and necessary step for the purchase of any product available through the Website.
9.- Communications between THE COMPANY and the User
All communications between THE COMPANY and the User related to the General Terms or to the purchase of products through the Website shall be carried out in writing and in accordance with the procedures of communication established in these General Terms for each case in particular.
For the remaining cases not expressly regulated in the General Terms, communications that the user intends to send to THE COMPANY shall be directed to the COMPANY’S address detailed in the First Term and shall be carried out in writing and by means of a system that allows the verification of the content and the COMPANY’s reception of the corresponding communication.
10.- Integrity of the General Terms
The present General Terms and the Legal Warning conform the express and sole desire of THE COMPANY and the User related to its purpose and invalidates and substitutes any other agreement or contract, oral or in writing, previously reached by the parties.
11.- Partial nullity
In case any clause of the present General Terms is declared null and void, it will be removed or substituted. Nevertheless, said declaration of nullity shall not affect the validity of the rest of the provisions contained in the General Terms
12.-Applicable Law and Jurisdiction
These General Terms are pursuant to Spanish law.
In the case of any discrepancy or claim by the parties related to the fulfillment or the content of the General Terms, the parties agree to submit the decision of the matter to the Courts of Law in the city of Vigo, province of Pontevedra, Spain.